PRIVACY POLICY
Effective Date: 22 January 2025
Eco Harvest Pte Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Singapore’s Personal Data Protection Act (PDPA). By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal data from you:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Transaction Information: Payment details and order history.
- Technical Information: IP address, browser type, device information, and cookies.
- Communication Information: Any information you provide through our contact forms, email, or customer service inquiries.
2. How We Use Your Information
We use your personal data for the following purposes:
- Order Fulfillment: To process and deliver your purchases.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing and Promotions: To send you updates, offers, and newsletters (with your consent).
- Improvement of Services: To analyze website performance and improve our offerings.
- Legal Compliance: To comply with applicable laws and regulations.
3. Disclosure of Your Information
We may share your personal data in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in order processing, payment gateways, and website analytics.
- Legal Obligations: To comply with legal processes or regulatory requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
We will never sell your personal data to third parties.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
5. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:
- Secure servers and encryption for sensitive data.
- Regular security audits and updates.
- Restricted access to personal data on a need-to-know basis.
6. Your Rights
Under the PDPA, you have the following rights regarding your personal data:
- Access and Correction: Request access to or correction of your personal data.
- Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal data.
- Opt-Out: Unsubscribe from our marketing communications.
To exercise these rights, please contact us at: info@ecoharvest.sg
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
8. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after any updates constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Eco Harvest Pte Ltd
Email: info@ecoharvest.sg
Thank you for trusting Eco Harvest. We are committed to protecting your privacy and providing a secure experience.