1. INTRODUCTION
These Terms and Conditions (“Terms”) govern the purchase and sale of food products from Eco Harvest Pte Ltd (“we,” “us,” or “our”) through our website, physical stores, or other sales channels. By placing an order, you agree to these Terms.
2. USER OBLIGATIONS
You agree to use our website or other sales channels responsibly and only for lawful purposes.
Ensure the information you provide during the ordering process (e.g., delivery address, payment details) is accurate and up-to-date.
Products purchased are intended for personal or business use and not for resale unless explicitly agreed upon.
3. PAYMENT TERMS
All orders are subject to availability and confirmation of payment.
Prices are listed in Singapore dollars (SGD) and include applicable taxes unless stated otherwise.
Accepted payment methods include Stripe and HitPay Singapore.
Payment must be completed at checkout. In cases of payment failure or discrepancies, we will contact you promptly.
4. SHIPPING TERMS
Orders are typically processed and dispatched within 1 to 3 business days after payment confirmation.
Shipping costs are calculated during checkout and depend on the delivery location and chosen method.
We cannot be held responsible for delays caused by third-party carriers, customs issues, or other unforeseen circumstances.
Delivery times provided are estimates and not guarantees.
5. RETURNS AND REFUNDS
Due to the nature of our products, all sales are final, and returns are not accepted unless the product is defective or damaged upon arrival.
If a product is damaged or defective, please notify us within 7 days of receipt to arrange a replacement or refund. Exceptions may be made at our discretion if extenuating circumstances arise.
Refunds, if applicable, will be issued to the original payment method.
6. ADDITIONAL NOTES
Product Variations: Natural variations in spices and coffee (e.g., color, texture, and aroma) are normal and do not indicate a product defect.
Illustrative Images: Product images on our website and other promotional materials are for illustration purposes only. The actual appearance of products may vary slightly due to the production methods, lighting, and packaging.
Allergen Warnings: Some products may contain or have been processed in facilities handling common allergens like nuts, soy, or gluten. Contact us with specific concerns.
Intellectual Property: All content on our website, including images, product descriptions, and logos, is the property of Eco Harvest Ltd and protected by intellectual property laws.
7. LIMITATION OF LIABILITY
Our liability is limited to the purchase price of the products in question.
We are not responsible for indirect or consequential losses resulting from product use or delivery delays.
8. PRIVACY POLICY
We respect your privacy and are committed to protecting your data. Please refer to our Privacy Policy for details on how we collect and use your information.
9. GOVERNING LAW
These Terms are governed by the laws of Singapore, and any disputes will be resolved in Singaporean courts.
10. UPDATES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
11. CONTACT US
If you have questions or concerns regarding these Terms, please contact us:
Email: info@ecoharvest.sg
Phone: +65-80883635
Address: 10 Buroh Street, #07-17, Singapore 627564